Q: How can I log in to Multicare Pharmacy online store?

A: If you already have an account, you can log in by inputting your email address if you have registered your email to this account. You may also register an account using Facebook and Google log in. 

Q: What do I do if I forgot my account password?

A:  On the login page, click on "Forgot Password" and the system will guide you through the steps to reset password.

Q: When will I get my order? 

A: Please allow at least 5 working days to receive your order.

Q: How to track my order?

A: Tracking number will be sent to your email once the parcel is shipped. 

Q: What is the expiry date of all products in online store?

A: All products in website have more than six months of expiry date, short expiry will be stated in product description. 

Q: I accidentally ordered the wrong products, can I exchange?

A: Yes, you may email us at onlinesupport@multicare2u.com.my

Q: Can I return or refund my order?

 A: Please refer to Return & Refunds